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Payment & Shipping

Here at Chez Beauvardia, we pride ourselves on customer service and work hard to ensure a smooth online experience, using only trusted payment gateways & shipping services. If you still have questions after reading the following, please feel free to contact us via email hello@chezbeauvardia.com or by using our contact form.

Payment

Our website uses the highest level of encryption and data security to ensure your details upon transaction are protected. We accept all major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

All pricing is in Australian Dollars (AUD).

Delivery

We deliver worldwide using Australia or Post Registered Air Mail.

Orders will be hand packed with care and dispatched within 3-5 working days. If your package is a gift and you would like to make arrangements to have it shipped earlier, please send us an email and we’ll try our best to get working on it right away.

Australian customers - For orders within Australia, please allow 5 to 10 working days for delivery from receipt of dispatch.

Customers outside Australia - For international orders, please allow 10 to 15 working days for delivery from receipt of dispatch. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. Check with your local customs office for more information.

All Australian orders where the value totals more than $100 (AUD) will only be insured for $100 (AUD) unless arrangements are made before your order is shipped, please email us for more details.

International orders are not insured by default. If you would like insurance added to the final order contact us before purchasing so we can arrange a quote for you.

If for some reason your package does not arrive within a reasonable or expected time frame, please contact us immediately and we’ll do our best to track it down.

Refunds

If an item is damaged in transit please contact us by email as soon as you have received the item. We will email you a return authorisation number, return address, and instructions. The product needs to be returned and in our possession within 10 business days of the original receipt of package (30 days for international shipments). Please note it is the responsibility of the customer to pay for shipping of the returned item. Once received, we will evaluate the damage and look into a possible replacement or refund. Cash refunds are issued through PayPal, and only in the case of damages. Please note we do not cancel any orders once they’ve been placed.

Returns

Please do not send the item back until you have contacted us first. No refunds will be given for packages returned without prior communication.

Exchanges

If an item is in good condition and you received the item as ordered, but you've simply changed your mind, we won't refund or exchange your order. We are happy to email extra photos or answer any of your concerns or questions before purchasing.

Care & Maintenance

To ensure longevity of your products, we advise not to place them in direct sunlight, as they may fade over time. We also advise mounting any of our prints with acid free tape, to ensure they’ll last you a lifetime.

Copyright

All designs are copyright protected and may not be used in any way beyond the form in which you purchased them. You may not duplicate Chez Beauvardia’s designs in any way. Printable products may not be altered or used graphically. They are for print only. Posting photos on your blog to talk about our products is perfectly okay and very welcomed! Get in touch if you need extra or higher resolution photos, we’ll do our best to assist.

If you still have questions after reading the above, please feel free to contact us via email hello@chezbeauvardia.com or by using our contact form.